Security Warning

Dear valued customer, we terminated mobile banking app due to a security issue.

What happened?

We identified that a debugger was connected to a running application.

What is the risk?

Debugger can read information from the mobile app, including sensitive data, such as an account list, transaction history, or even your PIN code. Debugger can also insert data in the application or launch a foreign code. As a result, payment or consent, for example, can be approved without your knowledge.

What could have caused the issue?

Debugger can connect to the application because of one of these reasons:

• Your device is rooted and some of the non-standard apps contains built-in debugger in order to read data of other apps.
• You are running an app on unofficial or beta version of mobile operating system that uses debugger to collect additional data of running apps.
• Your device is infected with mobile malware that contains rooting framework and uses a debugger to attack mobile banking app.
• You actively try to debug our application.

How to fix the issue?

To resolve the issue, make sure that:

• You use official version of Android OS.
• Your device is not rooted (removal of OS protection).
• You installed mobile app from Google Play.
• You use an official firmware version.
• You installed a mobile antivirus that identifies potential malware.
• You do not run app in emulator or other non-standard runtime environment.
• You do not actively debug our app using software development tools.

More information

For more information, do not hesitate to contact us at the our infoline phone number +420123456789.