Reactivation via Call Center

User Journey

This diagram outlines mobile banking app reactivation for a client through a call center.

Integration

1. The reactivation journey begins when a client initiates a reactivation request through the call center. The Bank Branch Onboarding Service application will perform a KYC verification.
2. Once the KYC is successful, the process is similar like Onboarding New to Bank Customers Online.
3. Upon completing the reactivation, the Wultra system sends a callback to the bank’s alert service, and an email confirming the successful reactivation is sent to the client.